Privacy policy

PRIVACY POLICY

Last updated: September 20, 2026

SNUG PAW ("we," "us," "our") operates this store and website, including all content, tools, products and services (the "Services"), to give you a safe and personalized shopping experience. Our store is hosted on Shopify, which provides the e-commerce platform.

This Privacy Policy explains how we collect, use and share your personal information when you visit, use or make a purchase through our Services, or when you communicate with us in any way.

By using our Services, you confirm that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

"Personal information" means any data that can identify you directly or indirectly. It does not include anonymous or aggregated information.

We may collect:

  • Contact details: name, address, shipping address, email and phone number.
  • Payment information: payment method and transaction details (processed securely by third parties).
  • Account data: preferences and settings, if applicable.
  • Order information: products viewed, added to cart, purchased or returned.
  • Communications: messages you send us by email or other channels.
  • Technical data: IP address, browser, device, cookies and similar technologies.
  • Site usage: how you browse and interact with our Services.

SOURCES OF INFORMATION

We collect information:

  • Directly from you.
  • Automatically through cookies and similar technologies.
  • From service providers (payments, shipping, analytics).
  • From authorized partners when necessary to operate the store.

HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process orders, payments, shipments, returns and refunds.
  • Provide customer support and answer your questions.
  • Personalize your shopping experience.
  • Send order-related messages or promotions (if you opt in).
  • Prevent fraud and keep the site secure.
  • Comply with legal and regulatory obligations.

HOW WE SHARE YOUR INFORMATION

We may share your information with:

  • Shopify and essential service providers (payments, logistics, analytics).
  • Authorized marketing partners (when applicable).
  • Legal authorities when required by law.
  • In the event of a business reorganization, merger or sale of assets.

We never sell your personal information.

SHOPIFY

Our store is hosted on Shopify. Shopify may process and store data in different countries to make the service work. For more information, please see Shopify's Consumer Privacy Policy.

THIRD-PARTY SITES

Our site may include links to external websites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing any personal information.

CHILDREN

Our Services are not directed to children. If you believe a child has provided us with personal information, please contact us to request its deletion.

SECURITY AND RETENTION

We apply reasonable security measures to protect your information. We keep data only as long as necessary for legal, operational and contractual purposes.

YOUR RIGHTS

Depending on your country, you may have the right to:

  • Access your data
  • Correct it
  • Delete it
  • Request portability
  • Opt out of marketing communications

You can exercise these rights by contacting us. We do not discriminate against anyone who exercises their rights. We may ask you to verify your identity to protect your information.

COMPLAINTS

If you have concerns about how your data is used, please contact us. You may also contact your local data protection authority.

INTERNATIONAL TRANSFERS

Your information may be processed outside your country of residence. For users in the EU or UK, we use appropriate legal mechanisms, such as standard contractual clauses.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The current version will always show the date of the last update.

CONTACT

For privacy questions or to exercise your rights, contact us at: snugpaws415@gmail.com